[SOLVED] Error in frontend when subscribing a new subscriber

Hi Sterp,

are You really sure, the name/mail address is not used? There are really no entries in the archive or unconfirmed list of BwPostman?

That is often the problem: You enter a user, move it to the archive and then enter this user again. BwPostman gives an error, that the name/mail address is already in use when BwPostman finds it in the archive or at the unconfirmed subscribers.

That You get the activation mail may show, that there is really a subscriber with this mail address, because onla then BwPostman is able to send the activation code for this address.

Take a look at archive and the unconfirmed subscribers list, please.

BR

Romana

Hi Sterp,

sorry if I am a bit nit-picking. You wrote:

I have tried to delete…

Deleting doesn't work for You? Deleting is a two-step-process in BwPostman: First archive the item (subscriber, mailing list, newsletter,…), then change to archive and there You are able to delete the items.

And You are right: Only mail address is checked creating a new subscriber. You may check this with a new subscriber, i.e. Søren with mail address zzz@yyy. dk. If this also fails, then You definitely have a subscriber with this mail address. If You can't find this mail address in BwPostman, then please have a look to the table #__bwpostman_subscribers via phpMyAdmin.

BR

Romana

Hi Søren,
i have just tested your example.

User 1: Søren Terp with mail xxx@yyy.dk --> ok
User 2: Søren Terp with mail zzz@yyy.dk --> ok

BwPostman checks, if the required Fields are not empty and the email address is valide and unique.

BR
Karl